News for 'customer engagement'

Why Are Airport Roofs Collapsing?

Why Are Airport Roofs Collapsing?

Rediff.com1 Jul 2024

Are faulty design, hurried construction and private ownership to be blamed for the incidents of airport roofs crashing?

How India's IT majors are becoming more customer-friendly

How India's IT majors are becoming more customer-friendly

Rediff.com15 May 2017

As Indian IT service entities mature into multi-billion dollar organisations employing thousands, the pressure has increased on them from clients to identify and solve customer problems than working on predefined parameters.

Using An App For A Loan? Read This First

Using An App For A Loan? Read This First

Rediff.com7 Mar 2024

Borrowing from a fraudulent loan app subjects the borrower to a variety of risks.

Is There Time For A Reset For Paytm?

Is There Time For A Reset For Paytm?

Rediff.com12 Feb 2024

Going by the RBI directive and the overall narrative, Paytm may have lost the rigour of stress tests, audits and compliance.

Online Shoppers, Please Read This!

Online Shoppers, Please Read This!

Rediff.com13 Dec 2023

An online company would show a particular price to the customer and then quickly increase the cost after analysing consumer behaviour or detecting any kind of desperation.

RBI restrains commercial card payments by a network

RBI restrains commercial card payments by a network

Rediff.com16 Feb 2024

The Reserve Bank of India (RBI), on Thursday issued orders restraining commercial transactions routed through intermediaries by a card network. The central bank, without naming the card network, said the intermediary with an arrangement with the network, did not have the authorisation to function under the Payment and Settlement Systems (PSS) Act. This led the regulator to suspend the arrangement till further notice.

India got consular access to Baby Ariha in Berlin; Diwali celebrated with her

India got consular access to Baby Ariha in Berlin; Diwali celebrated with her

Rediff.com30 Dec 2023

The ministry of external affairs and the embassy of India in Berlin have been persistently advocating for the return of Ariha Shah to India.

Have You Heard Of Crotonville?

Have You Heard Of Crotonville?

Rediff.com9 May 2024

The top-notch faculty at Crotonville, including Noel Tichy, Ram Charan, Vijay Govindarajan, along with GE's top leaders Jack Welch, Gary Reiner, Bill Conaty, Jeffrey Immelt and Susan Peters, together delivered sought-after programmes on leadership to generations of early-stage leaders, mid-tier and senior managers from all over the world, recounts Indrajit Gupta.

SC recalls its verdict on indirect taxes from duty free shops at airports

SC recalls its verdict on indirect taxes from duty free shops at airports

Rediff.com18 Aug 2023

While recalling the order, the bench agreed to the contention of the law officer that there was a "breach of principle of natural justice" as the government department was not accorded the hearing.

No thaw in sight in India-China ties for 4th year

No thaw in sight in India-China ties for 4th year

Rediff.com28 Dec 2023

With Beijing remaining intransigent on the withdrawal of additional troops deployed by the People's Liberation Army (PLA) since the deadly border clash in 2020 in eastern Ladakh, India's bilateral ties with China remained frozen in 2023 with no forward movement on the horizon despite several rounds of diplomatic and military talks.

Does Young India Care About Elections 2024?

Does Young India Care About Elections 2024?

Rediff.com4 May 2024

Politics is not on the radar of 18 to 21-year-old Indians, reveals Rama Bijapurkar.

How Kishore Biyani plans to woo more customers

How Kishore Biyani plans to woo more customers

Rediff.com11 Dec 2017

Future Group aims to increase customer spends - average of Rs 20,000 over 10 visits at its stores in a year

Cafe Coffee Day employee slaps customer, video goes viral

Cafe Coffee Day employee slaps customer, video goes viral

Rediff.com28 Mar 2017

The customer who is a law student tried to film a video showing a cockroach inside a refrigerator when he was slapped.

Apple's India revenue almost doubles in Q1

Apple's India revenue almost doubles in Q1

Rediff.com29 Jul 2022

Technology giant Apple, which recorded $83 billion in revenue for the quarter ended June 2022, has reported a "near doubling" of revenue in India. Announcing financial results for its fiscal 2022 quarter ended June 25, Apple on Thursday said it has achieved a revenue record of $83 billion, up 2 per cent year-over-year. Apple CEO Tim Cook, during an earnings call, said the 83 billion dollar revenue was "better than we expected despite supply constraints, strong foreign exchange headwinds and the impact of our business in Russia."

The RBI Way Of Firefighting

The RBI Way Of Firefighting

Rediff.com8 Apr 2024

Why is the RBI harsh on Paytm Payments Bank? Why did it give Rana Kapoor of Yes Bank Ltd such a long rope?Often, it's a long investigation process, but the RBI doesn't discuss this openly since that can threaten financial sector stability, explains Tamal Bandyopadhyay.

Gandhigiri To Recover Bad Loans

Gandhigiri To Recover Bad Loans

Rediff.com21 Nov 2023

Every defaulter is not a wilful defaulter who has the capability of paying back and is yet not servicing the bank loan, observes Tamal Bandyopadhyay.

How Edtech Will Benefit Students in 2024

How Edtech Will Benefit Students in 2024

Rediff.com15 Jan 2024

Learning will become genuinely global as a result of immersive experiences. Edtech advances will increase engagement, enhance knowledge and dissolve geographical barriers, says Anant Bengani, director, Zell Education.

Issuers in wait-and-watch mode for overseas listing at GIFT City

Issuers in wait-and-watch mode for overseas listing at GIFT City

Rediff.com2 Feb 2024

With the government clearing the decks for direct listing at the Gujarat International Finance Tec-City (GIFT City) International Financial Services Centre (IFSC), issuers will wait for the ecosystem to develop further before firming up their listing plans. In the meantime, most companies may continue to prefer listing in the onshore market, even as the new avenue provides key benefits such as tax waivers and reduced foreign exchange risk. Sources said that a few key things need to be ironed out further.

RBI issues draft charter of customer rights

RBI issues draft charter of customer rights

Rediff.com23 Aug 2014

No discrimination on basis of gender, age, religion, caste and physical ability.

5 Important Job Skills AI Can't Replace

5 Important Job Skills AI Can't Replace

Rediff.com19 Dec 2023

What humans have -- that no machine can mimic -- is the ability to foster positive and authentic relationships with coworkers, managers and clients, says Job Van Der Voort, CEO and co-founder of Remote.

Heeramandi Review: Romance, Revenge, Rebellion

Heeramandi Review: Romance, Revenge, Rebellion

Rediff.com1 May 2024

Heeramandi, a passion project that took off after years in development and planning, mirrors Sanjay Leela Bhansali's film-making's finest and frustrating features, observes Sukanya Verma.

Ram temple replicas a hit in India, abroad even before consecration

Ram temple replicas a hit in India, abroad even before consecration

Rediff.com2 Jan 2024

In addition to these temple models, metallic rings, lockets and other cloth items bearing Lord Ram's name are flying off the shelves in Ayodhya, according to shopkeepers.

'Love marriage jo arrange karni hai...'

'Love marriage jo arrange karni hai...'

Rediff.com12 Feb 2024

Neha and Mohnish Kharkar are school sweethearts whose friendship blossomed into a beautiful marriage.

Paytm Crisis: StartUp Founders Take Note

Paytm Crisis: StartUp Founders Take Note

Rediff.com22 Feb 2024

Startup founders need to sit up and think about how not to take stardom for granted and how not to disappoint their fans who have stood in long queues for those precious selfies with popular entrepreneurs, notes Nivedita Mookerji.

Fear In Alwar: 'BJP Will Change Constitution'

Fear In Alwar: 'BJP Will Change Constitution'

Rediff.com19 Apr 2024

In India elections are never fought in a straight line. It's fought on many issues, at many levels, with multiple emotions and with a bit of good luck, too. Sheela Bhatt reports from Rajasthan.

Harley-Davidson 1200 Custom Vs Indian Scout Sixty

Harley-Davidson 1200 Custom Vs Indian Scout Sixty

Rediff.com26 Dec 2016

Team BikeDekho takes the duo for a spin to decide who the winner is in this battle of cruisers

HDFC Bank issues record credit cards in third quarter

HDFC Bank issues record credit cards in third quarter

Rediff.com24 Jan 2022

In the quarter gone by (Q3 of FY22), private lender HDFC Bank issued around 950,000 credit cards, its highest ever credit card issuance in any single quarter. Since the Reserve Bank of India (RBI) revoked the embargo on it in August 2021 to issue new credit cards, the lender has issued 1.37 million credit cards. This is according to a senior bank executive, who was present in an analysts' call after the lender's Q3 earnings. In Q3, we achieved the highest ever issuance, with 950,000 card issuances.

Crew hears flier speak of 'hijack' on phone, has him arrested

Crew hears flier speak of 'hijack' on phone, has him arrested

Rediff.com23 Jun 2023

The Mumbai police have arrested a male passenger after a crew member of a Delhi-bound flight from Mumbai heard him talking about 'hijacking' on phone, an official said on Friday.

'We see strong momentum for the second half'

'We see strong momentum for the second half'

Rediff.com9 Nov 2023

'We will have a strong exit as our third quarter is strong.'

Indian mobile Internet users to touch 164.8 mn by 2015: KPMG

Indian mobile Internet users to touch 164.8 mn by 2015: KPMG

Rediff.com24 Sep 2013

The social media usage is primarily driven by the rising number of active Internet users

Hiring pilots: Air India - Akasa Air battle hots up

Hiring pilots: Air India - Akasa Air battle hots up

Rediff.com31 Oct 2023

Amid concerns over alleged poaching of pilots, Air India told Akasa Air that petitioning a competitor to collude in restricting the rights of staff to change an employer could potentially violate the competition law. Air India CEO and managing director Campbell Wilson wrote a letter to Akasa Air CEO Vinay Dube against the backdrop of Akasa Air raising concerns about Air India Express hiring pilots from the airline. The letter, dated September 21, followed a letter by Dube to Tata Sons on September 11.

What PhonePe did differently from Paytm

What PhonePe did differently from Paytm

Rediff.com12 Mar 2024

'We went from zero to about 10 million users in three months. Paytm came out with the wallet play and we came out with the UPI play.'

Bhindranwale's terrorist nephew dies in Pakistan

Bhindranwale's terrorist nephew dies in Pakistan

Rediff.com5 Dec 2023

Khalistani separatist Lakhbir Singh alias 'Rode', a designated terrorist under the Indian law, has died recently in Pakistan, where he had taken refuge after his uncle Jarnail Singh Bhindranwale was killed in 1984 during an army action, officials said on Tuesday.

India Inc making workplace more inclusive for persons with disabilities

India Inc making workplace more inclusive for persons with disabilities

Rediff.com4 Dec 2023

As the world celebrated International Day of Persons with Disabilities (PwD) on December 3, corporate India has kept up with efforts to make workplaces more inclusive and accessible. Organisations across sectors are taking initiatives such as equipping offices with practical work tools like Braille-friendly and voice-enabled lifts and screen readers. While inclusion has gained pace, only 11.3 per cent (or 3.4 million out of 30 million) Indians with disabilities have jobs.

Street gives thumbs up to Bajaj Finance's strong Q1 biz update

Street gives thumbs up to Bajaj Finance's strong Q1 biz update

Rediff.com12 Jul 2023

A strong business update for the April-June quarter of the 2023-24 financial year Q1FY24 has led to a big jump of over 7 per cent in the share price of Bajaj Finance on Tuesday (July 4). The non-banking financial company's (NBFC's) new loan book grew 34 per cent with 9.9 million new loans booked in Q1FY24 from 7.2 million loans booked in Q1FY23. The company's total customer franchise rose to 72.98 million (as on June 30, 2023), compared to 60.30 million year-on-year (YoY) with the highest-ever quarterly increase of 3.84 million in Q1FY24. Assets under management (AUM) grew by 32 per cent to about Rs. 270,050 crore in Q1FY24 from Rs. 204,018 crore in Q1FY23.

UP bans sale of halal-certified products, no restriction on exports

UP bans sale of halal-certified products, no restriction on exports

Rediff.com19 Nov 2023

In a statement, the state government alleged 'malicious attempts' to discourage the use of products lacking a halal certificate not only seek 'unfair financial benefits' but also form part of a 'pre-planned strategy to sow class hatred, create divisions in society, and weaken the country' by "anti-national elements".

Debt Collection Goes Digital

Debt Collection Goes Digital

Rediff.com10 Aug 2023

Companies don't have to be in the field to nudge people to return money they owe lenders.

How Meta Is Supersizing WhatsApp

How Meta Is Supersizing WhatsApp

Rediff.com11 Oct 2023

WhatsApp's advantage is that it is the first app millions of Indian check first thing in the morning and innumerable times during the day and night.

Real estate sector bats for green spaces

Real estate sector bats for green spaces

Rediff.com27 Nov 2023

Bengaluru recorded the highest green building stock at 140 million square feet, followed by Delhi-National Capital Region at 74 msf, and Hyderabad at 72 msf for Grade A office buildings as of September 2023.

PE funds scout for bulk-buying social e-com start-ups

PE funds scout for bulk-buying social e-com start-ups

Rediff.com24 May 2021

To create a community, the consumer can share the details of the offer with friends and family who want to buy the same goods.