News for 'customer engagement'

RBI Governor Wants Bankers To Be Like Dravid

RBI Governor Wants Bankers To Be Like Dravid

Rediff.com20 Nov 2023

The governor made it clear that the RBI is aware of what's happening and acts accordingly, but doesn't make a noise about that, points out Tamal Bandyopadhyay.

Chilling numbers: 14,483 banking fraud cases in H1FY24

Chilling numbers: 14,483 banking fraud cases in H1FY24

Rediff.com27 Dec 2023

The number of frauds in the banking sector during the first half of the current financial year has increased substantially to 14,483 cases, although the amount involved is only 14.9 per cent of the previous year's amount, according to a RBI report. The report on Trend and Progress of Banking in India 2022-23, underlined the need to protect the banking system and the payments system from the risks of fraud and data breaches emanating from cyber threats. As many as 14,483 frauds were reported involving an amount of Rs 2,642 crore in the first half of current financial year, as compared to 5,396 cases (Rs 17,685 crore) in the same period a year ago.

Home Loans: To Top Up Or Not To Top Up?

Home Loans: To Top Up Or Not To Top Up?

Rediff.com6 May 2024

The home loan top-up, a kind of secured multipurpose personal loan, is on the regulator's radar, points out Tamal Bandyopadhyay.

Retail broking industry's top line set for a five-year leap: Bain & Company

Retail broking industry's top line set for a five-year leap: Bain & Company

Rediff.com11 Dec 2023

The retail broking industry's top line could more than double over the next five years, according to the estimates of consultancy firm Bain & Company. The industry, which facilitates stock market trading for investors, has already witnessed its revenues double from Rs 14,000 crore during 2018-19 (FY19) to Rs 27,000 crore in 2022-23 (FY23), reflecting an annualised growth rate of 17 per cent. "This growth has been fuelled by the emergence of India's mass-affluent and affluent segments, coupled with increasing financial literacy.

Voda Idea plans to raise about Rs 45,000 cr via equity, debt

Voda Idea plans to raise about Rs 45,000 cr via equity, debt

Rediff.com27 Feb 2024

Vodafone Idea board on Tuesday approved a fund-raise of up to Rs 20,000 crore through a combination of equity and equity-linked instruments, the crisis-ridden telco said, adding promoters will also participate in the proposed equity raise. Overall, Vodafone Idea plans to raise around Rs 45,000 crore through a mix of equity and debt, the company said. The company has been fighting a desperate battle for survival -- it has a debt of Rs 2.1 lakh crore and is reporting quarterly losses, amid massive subscriber churn.

Why foreign brokerages remain bullish on Paytm stock

Why foreign brokerages remain bullish on Paytm stock

Rediff.com5 Mar 2024

Shares of One97 Communications (OCL), which provides financial services under the brand 'Paytm', and has a banking arm Paytm Payments Bank (PPBL), hit the 5 per cent upper circuit at Rs 428.10 on the National Stock Exchange (NSE) in Monday's (February 26) intraday trade. The up move in the stock on Monday came after the Reserve Bank of India (RBI) asked the National Payments Corporation of India (NPCI), in post stock market hours, to look into the possibility of migrating PPBL customers, using the UPI handle '@paytm', to four-to-five other banks.

Who are Maruti Suzuki's biggest customers?

Who are Maruti Suzuki's biggest customers?

Rediff.com23 Jan 2017

Hyundai, which is also toeing Maruti's lines, said special schemes are offered to engage the cab aggregators, including annual-maintenance-contract packages and extended warranty.

'Money lending has become prudent and conservative'

'Money lending has become prudent and conservative'

Rediff.com2 Feb 2024

'We need to be far more careful given the fact that while this is group lending, it's essentially unsecured.'

Banking tech start-up Zeta enters unicorn club with $1.4 bn valuation

Banking tech start-up Zeta enters unicorn club with $1.4 bn valuation

Rediff.com26 May 2021

Banking technology start-up Zeta is the latest entrant to the unicorn club after raising $250 million in its Series C round from SoftBank Vision Fund 2. Sodexo participated as an additional minority investor in the round. Founded by serial entrepreneur and billionaire Bhavin Thurakia, the startup is now valued at $1.4 billion. It is the 14th company this year to cross the $1 billion valuation mark after Meesho, Cred, Pharmeasy, ShareChat, Moglix and others.

Why it won't be easy for Tesla to drive into India

Why it won't be easy for Tesla to drive into India

Rediff.com10 Mar 2024

India will not tailor its policies to suit US EV maker Tesla, and its laws and tariff rules will be formulated to attract all-electric vehicle manufacturers from across the world to set up a base in the world's fastest-growing economy, Commerce and Industry Minister Piyush Goyal said. Tesla has been seeking an initial tariff concession that would allow it to offset 70 per cent customs duty for cars priced less than $40,000, and 100 per cent for cars of higher value.

Looking For A Broker? Read This!

Looking For A Broker? Read This!

Rediff.com1 Nov 2023

'The stockbroker should have a good balance sheet to support its scale of operations. It should also have proper risk management in terms of margins so that it doesn't go bankrupt during extreme market movements.' 'The broker must have a track record of navigating several market cycles in an ethical and transparent manner.'

IPL: Clash of new captains as CSK take on Gujarat Titans

IPL: Clash of new captains as CSK take on Gujarat Titans

Rediff.com25 Mar 2024

Defending champions Chennai Super Kings clash against Gujarat Titans in a repeat of last season's final in the IPL 2024 match in Chennai on Tuesday.

CBIC Goes Soft On GST Investigations

CBIC Goes Soft On GST Investigations

Rediff.com23 Apr 2024

The principal commissioner has been made responsible for developing and approving any intelligence, conducting search, and completing investigations and relevant subsequent actions, including at the lower field formations, points out T N C Rajagopalan.

How India's IT majors are becoming more customer-friendly

How India's IT majors are becoming more customer-friendly

Rediff.com15 May 2017

As Indian IT service entities mature into multi-billion dollar organisations employing thousands, the pressure has increased on them from clients to identify and solve customer problems than working on predefined parameters.

Why Election 2024 Is So Subdued...

Why Election 2024 Is So Subdued...

Rediff.com22 Apr 2024

'It's dull because this time the election is spread over such a long period.'

Why Are Airport Roofs Collapsing?

Why Are Airport Roofs Collapsing?

Rediff.com1 Jul 2024

Are faulty design, hurried construction and private ownership to be blamed for the incidents of airport roofs crashing?

Using An App For A Loan? Read This First

Using An App For A Loan? Read This First

Rediff.com7 Mar 2024

Borrowing from a fraudulent loan app subjects the borrower to a variety of risks.

Is There Time For A Reset For Paytm?

Is There Time For A Reset For Paytm?

Rediff.com12 Feb 2024

Going by the RBI directive and the overall narrative, Paytm may have lost the rigour of stress tests, audits and compliance.

Online Shoppers, Please Read This!

Online Shoppers, Please Read This!

Rediff.com13 Dec 2023

An online company would show a particular price to the customer and then quickly increase the cost after analysing consumer behaviour or detecting any kind of desperation.

How Kishore Biyani plans to woo more customers

How Kishore Biyani plans to woo more customers

Rediff.com11 Dec 2017

Future Group aims to increase customer spends - average of Rs 20,000 over 10 visits at its stores in a year

SC recalls its verdict on indirect taxes from duty free shops at airports

SC recalls its verdict on indirect taxes from duty free shops at airports

Rediff.com18 Aug 2023

While recalling the order, the bench agreed to the contention of the law officer that there was a "breach of principle of natural justice" as the government department was not accorded the hearing.

RBI restrains commercial card payments by a network

RBI restrains commercial card payments by a network

Rediff.com16 Feb 2024

The Reserve Bank of India (RBI), on Thursday issued orders restraining commercial transactions routed through intermediaries by a card network. The central bank, without naming the card network, said the intermediary with an arrangement with the network, did not have the authorisation to function under the Payment and Settlement Systems (PSS) Act. This led the regulator to suspend the arrangement till further notice.

Cafe Coffee Day employee slaps customer, video goes viral

Cafe Coffee Day employee slaps customer, video goes viral

Rediff.com28 Mar 2017

The customer who is a law student tried to film a video showing a cockroach inside a refrigerator when he was slapped.

India got consular access to Baby Ariha in Berlin; Diwali celebrated with her

India got consular access to Baby Ariha in Berlin; Diwali celebrated with her

Rediff.com30 Dec 2023

The ministry of external affairs and the embassy of India in Berlin have been persistently advocating for the return of Ariha Shah to India.

No thaw in sight in India-China ties for 4th year

No thaw in sight in India-China ties for 4th year

Rediff.com28 Dec 2023

With Beijing remaining intransigent on the withdrawal of additional troops deployed by the People's Liberation Army (PLA) since the deadly border clash in 2020 in eastern Ladakh, India's bilateral ties with China remained frozen in 2023 with no forward movement on the horizon despite several rounds of diplomatic and military talks.

Apple's India revenue almost doubles in Q1

Apple's India revenue almost doubles in Q1

Rediff.com29 Jul 2022

Technology giant Apple, which recorded $83 billion in revenue for the quarter ended June 2022, has reported a "near doubling" of revenue in India. Announcing financial results for its fiscal 2022 quarter ended June 25, Apple on Thursday said it has achieved a revenue record of $83 billion, up 2 per cent year-over-year. Apple CEO Tim Cook, during an earnings call, said the 83 billion dollar revenue was "better than we expected despite supply constraints, strong foreign exchange headwinds and the impact of our business in Russia."

Have You Heard Of Crotonville?

Have You Heard Of Crotonville?

Rediff.com9 May 2024

The top-notch faculty at Crotonville, including Noel Tichy, Ram Charan, Vijay Govindarajan, along with GE's top leaders Jack Welch, Gary Reiner, Bill Conaty, Jeffrey Immelt and Susan Peters, together delivered sought-after programmes on leadership to generations of early-stage leaders, mid-tier and senior managers from all over the world, recounts Indrajit Gupta.

Does Young India Care About Elections 2024?

Does Young India Care About Elections 2024?

Rediff.com4 May 2024

Politics is not on the radar of 18 to 21-year-old Indians, reveals Rama Bijapurkar.

Gandhigiri To Recover Bad Loans

Gandhigiri To Recover Bad Loans

Rediff.com21 Nov 2023

Every defaulter is not a wilful defaulter who has the capability of paying back and is yet not servicing the bank loan, observes Tamal Bandyopadhyay.

How Edtech Will Benefit Students in 2024

How Edtech Will Benefit Students in 2024

Rediff.com15 Jan 2024

Learning will become genuinely global as a result of immersive experiences. Edtech advances will increase engagement, enhance knowledge and dissolve geographical barriers, says Anant Bengani, director, Zell Education.

The RBI Way Of Firefighting

The RBI Way Of Firefighting

Rediff.com8 Apr 2024

Why is the RBI harsh on Paytm Payments Bank? Why did it give Rana Kapoor of Yes Bank Ltd such a long rope?Often, it's a long investigation process, but the RBI doesn't discuss this openly since that can threaten financial sector stability, explains Tamal Bandyopadhyay.

RBI issues draft charter of customer rights

RBI issues draft charter of customer rights

Rediff.com23 Aug 2014

No discrimination on basis of gender, age, religion, caste and physical ability.

Issuers in wait-and-watch mode for overseas listing at GIFT City

Issuers in wait-and-watch mode for overseas listing at GIFT City

Rediff.com2 Feb 2024

With the government clearing the decks for direct listing at the Gujarat International Finance Tec-City (GIFT City) International Financial Services Centre (IFSC), issuers will wait for the ecosystem to develop further before firming up their listing plans. In the meantime, most companies may continue to prefer listing in the onshore market, even as the new avenue provides key benefits such as tax waivers and reduced foreign exchange risk. Sources said that a few key things need to be ironed out further.

5 Important Job Skills AI Can't Replace

5 Important Job Skills AI Can't Replace

Rediff.com19 Dec 2023

What humans have -- that no machine can mimic -- is the ability to foster positive and authentic relationships with coworkers, managers and clients, says Job Van Der Voort, CEO and co-founder of Remote.

Ram temple replicas a hit in India, abroad even before consecration

Ram temple replicas a hit in India, abroad even before consecration

Rediff.com2 Jan 2024

In addition to these temple models, metallic rings, lockets and other cloth items bearing Lord Ram's name are flying off the shelves in Ayodhya, according to shopkeepers.

Heeramandi Review: Romance, Revenge, Rebellion

Heeramandi Review: Romance, Revenge, Rebellion

Rediff.com1 May 2024

Heeramandi, a passion project that took off after years in development and planning, mirrors Sanjay Leela Bhansali's film-making's finest and frustrating features, observes Sukanya Verma.

Harley-Davidson 1200 Custom Vs Indian Scout Sixty

Harley-Davidson 1200 Custom Vs Indian Scout Sixty

Rediff.com26 Dec 2016

Team BikeDekho takes the duo for a spin to decide who the winner is in this battle of cruisers

'Love marriage jo arrange karni hai...'

'Love marriage jo arrange karni hai...'

Rediff.com12 Feb 2024

Neha and Mohnish Kharkar are school sweethearts whose friendship blossomed into a beautiful marriage.

HDFC Bank issues record credit cards in third quarter

HDFC Bank issues record credit cards in third quarter

Rediff.com24 Jan 2022

In the quarter gone by (Q3 of FY22), private lender HDFC Bank issued around 950,000 credit cards, its highest ever credit card issuance in any single quarter. Since the Reserve Bank of India (RBI) revoked the embargo on it in August 2021 to issue new credit cards, the lender has issued 1.37 million credit cards. This is according to a senior bank executive, who was present in an analysts' call after the lender's Q3 earnings. In Q3, we achieved the highest ever issuance, with 950,000 card issuances.

Paytm Crisis: StartUp Founders Take Note

Paytm Crisis: StartUp Founders Take Note

Rediff.com22 Feb 2024

Startup founders need to sit up and think about how not to take stardom for granted and how not to disappoint their fans who have stood in long queues for those precious selfies with popular entrepreneurs, notes Nivedita Mookerji.